Tech

This is what it's like to toil at Elon Musk's Twitter: 'The expectation is literally to work 24/7.'

Elon Musk with bright lights behind him.
Susan Walsh/AP
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Elon Musk is expecting Twitter employees to work around the clock to make changes he'd like to see on the platform.

Among the first changes Musk is demanding is to the verification process at Twitter, which he has owned since Thursday evening. Sunday afternoon he wrote on Twitter that this part of the platform was "being revamped."

Just a few hours before, multiple teams across the company had been tasked with doing just that, according to internal messages seen by Insider. The work is being called "Blue Verified" and aimed at figuring out a way to boost the business of Twitter Blue, currently a $4.99 subscription offering on the platform giving access to perks like ad-free news articles and customizable features.    

"This is the change that Elon has requested and it has to go out by 04 Nov," an internal message said. "This should be the most critical work we do this week. The expectation is literally to work 24/7 to get this out. Every function in the company is doing the same." 

The Platformer newsletter and The Verge earlier reported that Musk was pushing for a change to Twitter Blue that would require anyone who wanted to be verified on Twitter, signified by a blue checkmark icon next to their profile name, to pay a monthly fee. Platformer reported the cost would be $4.99 and The Verge reported it would be $20.

The changes to Blue are in flux, as they are currently being built and "tested," a person familiar with the process said. But the mandate to engineers and other teams working on verification is clear: the work needs to be done by Friday, or else.

In order to make changes on such a tight schedule, there will be calls every 12 hours to "hand off work" between teams in different time zones, internal messages said.

"It is absolutely critical for us to get this done in such a short amount of time," one message read. "We all need to work together on this."

While work has started on "Blue Verified," employees are also expecting "aggressive" layoffs to begin on Monday, as Insider reported.

"This is it," one of the people familiar said, describing the feeling at the company under Musk. "Your job is on the line."

Are you a Twitter employee or someone else with insight to share? Contact Kali Hays at khays@insider.com, on secure messaging app Signal at 949-280-0267, or through Twitter DM at @hayskali. Reach out using a non-work device.

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Kali Hays was a Tech Correspondent at Business Insider covering the major social media platforms like Meta, Twitter, and Snap. Her reporting covered major changes and the internal culture at these companies, the founders and executives who run them, and business developments and products. Hays also wrote frequently about AI and emerging trends and shifts in the tech industry overall. Her work has been widely cited, including by the FTC in an investigation into Elon Musk’s takeover of Twitter, and she has appeared as an expert on NBC, CBS, the BBC and elsewhere. Her exclusive reporting and scoops include:Meta's Facebook Messenger hit with layoffs amid ongoing 'efficiency' pushLayoff angst looms over Meta employees as they face tough performance reviews and ongoing reorgsMeta aiming to reveal and demo Orion, its first true AR glasses, at its fall developer conferenceMeta's Responsible AI team shrinks amid layoffs and restructuring, even as the company goes all-in on AIMeta updates RTO policy with stricter mandate, saying workers may lose their jobs if they don't show up 3 days a weekLeaked documents from Mark Zuckerberg and Priscilla Chan's charity include a tacit admission that their biggest bet on education reform was a flop'He is in war time': Mark Zuckerberg's desperate, last-ditch attempt to remake himself — and MetaOpenAI is expected to release a 'materially better' GPT-5 for its chatbot mid-year, sources sayOpenAI's employees were given 2 explanations for why Sam Altman was fired. They're unconvinced and furious.AI is killing the grand bargain at the heart of the web. 'We're in a different world.'Jack Dorsey warns Block employees of coming job cuts: 'The growth of our company has far outpaced the growth of our business.'Elon Musk is considering taking X out of Europe amid EU compliance investigationLeak: Elon Musk said he wants X to be a dating app, too, in an all-hands meeting on the anniversary of his Twitter takeoverLinda Yaccarino, Elon Musk, and the most difficult CEO job on earthElon Musk's Twitter races to build a live video service as it woos right-wing media personalitiesElon Musk is moving forward with a new generative-AI project at Twitter after purchasing thousands of GPUsSnap begins a new round of layoffs with staffers expecting more next weekEvan Spiegel proclaims 'social media is dead' in leaked memo, predicts Snap is about to 'transcend' the smartphoneSnap workers say they're being closely 'tracked' to enforce compliance with the RTO mandateHow Snap misread big threats from TikTok and Apple and lost its chance at becoming an advertising giant